Acrobat failed to connect to DDE Server

Question

Hello.We are currently facing this issue, when upgrading to the newest Adobe Reader version.We found out, that the issue is a wrong/not updated registry value:"HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application"The Value for "Standard" is AcroViewR19It works with AcroViewR20 so i assume a not correctly updated installer is the issue.Can anyone confirm this? KR

Meenakshi_Negi · Answer

Hey KR!

Hope you are doing well and sorry for the trouble.

If you are still experiencing an issue and receive the error "Acrobat failed to connect to a DDE server", please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html

Let us know how it goes.

Thanks,

Meenakshi

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