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May 24, 2018
Question

Acrobat failed to load its Core DLL

  • May 24, 2018
  • 0 replies
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Have a problem on 10 x Server 2008 R2 servers in that when you try and launch Acrobat Reader DC (18.11.20040.281318/18.11.20040.19174) I get the error message Acrobat failed to load its Core DLL.

Looking at the previous version that was installed I don't have any issues at all, I was on version (18.11.20038.267465/18.11.20038.5321) and this was fine but it auto updated.

I don't want to have to uninstall every version of Adobe from these servers and reinstall.

Any idea why its stopped working?

Event Log Entry from the server that's topped working

Faulting application name: AcroRd32.exe, version: 18.11.20040.19174, time stamp: 0x5af4c57c

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x01c212c7

Faulting process id: 0x2ca8

Faulting application start time: 0x01d3f33dfa3aaba3

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: unknown

Report Id: 388bcc11-5f31-11e8-a7a5-3efc090c1d8d

Thanks

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