Participant

Question

Acrobat lists previously-deleted printers

Forum|Forum|7 years ago
August 8, 2018
4 replies
15682 views

Network printers which have been updated out of existence still appear (as default), for some reason adobe runs its own printers cache, no apparent way to clear it.

1.Where does it pull its printers lists? (and default printer for that matter)?

2.How do I clear it?

Along with the protected mode issue this is a nightmare for us, please help.

Thanks in advanced!!

J

Jill2309863891f0

Participant

Since Adobe can't be bothered to resolve this, here's how you remove the deleted printers (you'll need admin privileges):

1. Open registry editor, by pushing Windows Key and 'r', and then entering "regedit" into the field.

2. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

3. Right click on the deleted printers, and click delete to banish it for good.

B

BGDDYPJ

Participant

Not all heros wear capes... Thank you!!!

S

Scott22208031dta0

Participant

Do you know if you still have any print jobs in the old printer's queue (either partially complete or otherwise pending)?

AnandSri

Community Manager

Hello Avia,

We're sorry for the trouble you had, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine and what is the version?

Have you tried removing Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and with the latest version of Adobe Reader 19.008.20074

Let us know how it goes with the latest version and share your findings.

Thanks,

Anand Sri.

A

Anonymous

In the absence of any way to get support from Adobe for what is a serious bug, can Adobe suggest why any of us should use their products at all!

Alternatively perhaps one of those responsible for this bug could actually deign to talk to us and let us have a solution.

Irritated of Essex!

AnandSri

Community Manager

Hello Donchik,

I am sorry for the trouble you had, Adobe Reader is a free software and the support is only available on Forums. If you are facing the above-mentioned issue, please try with the latest patch of Adobe Reader 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products and share your findings so that we can investigate more and assist you in a better manner.

If you have a different query, please share detailed information, we're here to help.

Regards,

Anand Sri.

A

Anonymous

Hello Anand,

It is good to see a quick response, to be honest I was not expecting one considering that this issue has cropped up on many previous versions, and OS versions.

I'm running the Reader DC Version 2019.008.20074 on Windows 10-64 Pro

I needed to change my Laser and when I installed the new printer, I deleted from the OS the old printer. Windows has no issue with this, and all the Office programs etc work fine, and have picked up the removal of the old printer, and offer me the new printer. Reader simply shows the old and new printer. Biggest issue is that the old printer remains the Reader default. It looks like Reader is not polling the OS to find valid printers when the Reader is started. Is it has a cache of printers there needs to be a way to force a refresh.

I have tried repair of Reader, and ccleaner to flush any registry errors, but neither fixed the issue.

Can you propose a fix that does not involve installing Beta software.

Thanks,

D.

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