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M
MajorKay
Participating Frequently
February 12, 2020
Question

Acrobat Notification client - The parameter is incorrect | Removing notification client from MSI

  • February 12, 2020
  • 1 reply
  • 8262 views

Hello all,

I've been experiencing "The parameter is incorrect" issue on our users computers. This message appears after a user logs in to Adobe Acrobat Reader DC (it can happen also with Adobe Acrobat DC) version 19 and above, a UWP application is bein installed automatically and it fails after every restart (screen below)

To Remove the application I ran Get-AppxPackage -AllUsers -Name ReaderNotificationClient | Remove-AppxPackage -AllUsers afterwards I deleted HKEY_CURRENT_USER\Software\Adobe\Adobe READER\DC\Installer\NotificationAppx (for Acrobat the reg key will be HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Installer\NotificationAppx). The issue with this solution is that every time the user re-logins to Acrobat, the registry entry is re-created and the Acrobat Notification client is being re-installed ...

While looking for a solution I've found this blog which expains the process.
My question is, is it possible to remove this Acrobat Notification client from the msi, so that it doesn't get installed at all? Maybe using the Acrobat Customization Wizard DC?

Adobe support, please resond as this is a wide spread issue.

 

This topic has been closed for replies.

1 reply

R
Adobe Employee
Rohit_Anand
Adobe Employee
February 13, 2020

Hi MajorKay,

Sorry for the inconvenience. Can you please try following steps

- Uninstall "Notification Manager for Adobe Acrobat" or Reader from start menu

     Click on start menu -> Search for above app -> Right click-> Uninstall.

- Do not delete the registry mentioned above.

 

Let me know if you still face this issue

 

Thanks,

Rohit

 

M
MajorKayAuthor
Participating Frequently
February 14, 2020

Hi Rohit,

I uninstalled "Notification Manager for Adobe Acrobat" the way you mentioned, and it was not reinstalled yet - I'll keep observing it.
Now the question is, how to exclude "Notification Manager for Adobe Acrobat" from the installation process of Adobe Reader DC in an enterprise deployment?

R
Adobe Employee
Rohit_Anand
Adobe Employee
February 17, 2020

Please refer to the following link for required details: https://community.adobe.com/t5/enterprise-teams/notification-manager-for-adobe-reader/td-p/10875164?page=1

 

Regards,

Rohit

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