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paolocvl
Participant
February 20, 2023
Question

Acrobat online frezes

  • February 20, 2023
  • 1 reply
  • 587 views

Dear all, I'm experiencing several issues when accessing Acrobat online tools. The webpage does not fully load and Firefox and other browsers show a popup message that the webpage cannot be loaded. The attached image shows what I see. I hop someone can help me. Thank you!

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
February 20, 2023

Hi @paolocvl 

 

Sorry to hear about the trouble caused.

Have you tried opening the website using a different web browser? If not, then try the following steps and see if that helps-

1- Check with a different web browser.

2- If that works, delete the cache and cookies for the current one and try again. 

3- Can you access the same tools from the Acrobat desktop application? Please check if they are loading

 

Let us know if this helps!

 

Thanks,

Akanchha 

 

P
paolocvlAuthor
Participant
February 21, 2023

Hello,

 

thank you for your reply. Unfortunately I cleared cache and history for each browser and I still have the same issue. Can't replicate on my PC. I only use free version of acrobat reader

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