Acrobat Pro Crashing when opening layered PDF

Question

We have this one user when he opens a layered PDF makes the application crash. He is opening the app on a terminal server and he is the only affected user, all other users can open the layered file and it's this only layered file that is affected too.

Reinstalling the app is out of the question and we have already tried restoring original preferences in the windows registry.

Another workaround that we tried is to use the optimize tool in the Adobe app but that didn't worked still.

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3F8SwI6.

If the issue still persists, you have to remove the installed app and reinstall it. If the PDF is still not opening, try refreshing the user profile.

Let us know how it goes.

Thanks,

Anand Sri.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded