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Participant
January 17, 2024
Question

Acrobat Quit Unexpectedly When Opening a Fillable Form

  • January 17, 2024
  • 1 reply
  • 2384 views

When opening a PDF form, Acrobat Reader crashes as soon as the cursor is positioned on a fillable field in the form.  The form has been in use for a while without issues.  Problem just started happening yesterday.  Running the most current version of Acrobat Reader on a Windows 10 PC.  No issues opening other PDF's.  Problem seems to only happen when opening a form.   Reader doesn't crash right away.  It stays running until the cursor is positioned on any fillable field.  The same form can be opened and filled on other computers without getting the error.  

 

Here's what I've tried:

  - Installed the latest Acrobat Reader updates

  - Repaired installation

  - Uninstalled Acrobat Reader and removed Adobe folders from

           C:\Program Files, C:\Program Files\Common Files

           C:\Program Files (x86), C:\Program Files (x86)\Common Files

           C:\ProgramData

           C:\Users\username\AppData\Roaming

           C:\Users\username\AppData\Locallow

           C:\Users\username\AppData\Local

  - Re-installed Acrobat Reader and installed latest updates

 

Arobat Reader still quits unexpectedly. 

 

Windows Reliability & Problem History shows the following

  -  Faulting Application Name:  Acrobat.exe version 23.8.20458.0

  - Faulting Module Name:  Acrobat.dll versin 23.8.20458.0

  - Exception Code:  0xC00000005

  - Fault Offset:  0x0000000001212cbc

 

Through trial and error, I discovered that if I open the PDF by first launching Acrobat Reader and then opening it from the Recently Opened list or File Open dialog, Acrobat does not crash.  It only happens if I double-click the icon of the PDF form to open it.  However, if Acrobat is already running, it won't crash.  It only happens if Acrobat is not running before double-clicking the icon of the PDF form.

 

Any troubleshooting suggestions would be very welcome.

 

Thanks

This topic has been closed for replies.

1 reply

Participant
February 14, 2024

This sounds like Adobe has not "fully opened/started" and you click somewhere on the form to enter text.  I know that you can see the form and it appears to be "open", but not everything required for the form is open yet.  I believe this is why if you have Adobe open already, the form works just fine.  Try giving Adobe a little more time to complete its launch before clicking anywhere in the form.

 

Why does it crash like this?  I don't know.  This is just what I found.  

 

Hope it helps.  Cheers!

Participant
February 14, 2024

adobe is crashing out of the blue, anyone have any ideas

Known Participant
August 1, 2024

no idea. i just launch it and it seems to be starting up and then it went off on vacation. I just contacted Adobe for support and they have no idea either. while my money is going in to the bank...