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C
Christophe5EEA
Participant
February 23, 2024
質問

acrobat reader (AcroRdrDC_2300820533_MU)I crash with Sonoma 14.3.1

  • February 23, 2024
  • 返信数 2.
  • 940 ビュー

Hello,

Acrobat reader crashes systematically a few seconds after started with Sonoma 14.3.1

The version is the last release (AcroRdrDC_2300820533_MUI) I guess.

Any solutions ?

Regards

このトピックへの返信は締め切られました。

返信数 2

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
February 23, 2024

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Amal.
Legend
February 23, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20533 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/48nYpKt and check.

 

Let us know how it goes.

 

~Amal

C
Christophe5EEA作成者
Participant
February 23, 2024

Last release already installed

Tried your suggestions without good effect

My computer : Macbook pro i7

Amal.
Amal.
Legend
February 23, 2024

Hi there

 

Please collect the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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