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dconstan
dconstan
Participating Frequently
February 5, 2026
Question

Acrobat reader cannot be installed on Win 11 Surface Pro

  • February 5, 2026
  • 1 reply
  • 17 views

I am sorry to disturb again the community but i still cannot install Acrobat Reader on my PC (Win 11 Surface Pro).

I am using the official download from Adobe web site, installation starts and finishes successfully but NO Acrobat Reader is installed on the PC.

I tried this over and over again. I also used Adobe cleaner to make sure that no garbage from prior installations remain on the PC but no luck. 

Any help would be appreciated.

Many thanks

Dinos

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    February 5, 2026

    ​@dconstan  Many Surface Pro devices ship in S Mode, which only allows apps from the Microsoft Store for security. I don't know if this would 'void' your 'warranty' or not? You must "Switch out of S Mode" in your system settings (under Activation) to install the standard .exe installer from Adobe's website. Once you switch out of S Mode, you cannot go back. If you know if your Surface 11 is using ARM architecture, make sure you are downloading the version specifically compatible with "Windows ARM." But, Microsoft Store should have the Adobe Acrobat Reader

     

     

    m
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 6, 2026

    Hi ​@dconstan,

     

    Hope you are doing well. Thanks for writing in!

     

    Adding to the comments by ​@creative explorer, when on the download page for Acrobat Reader: https://get.adobe.com/reader/enterprise/, try downloading the 32-bit installer for Acrobat Reader and then check. 

     

    Let us know how it goes.

     

    Regards,

    Souvik

    dconstan
    dconstanAuthor
    Participating Frequently
    February 6, 2026

    Thanks for the tip. Unfortunately the installation was not completed. I got an error message as below. 

    Any ideas are welcomed. 

    Many thanks

    Dinos

     

     

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