Acrobat Reader Completely Not Working

Question

Hello,Over a week ago, I was suddenly unable to open PDFs on my PC - Windows 10.Click to open PDF, just get the little blue spin for a second, then nothing.Adobe Acrobat app is the same (blue spin and nothing) - it will not even open.I have uninstalled, and reinstalled Acrobat Reader several times.No change.No error messages - just nothing.Thank you for any help.

Meenakshi_Negi · Answer

Hi Jana38856396zu1j,

Thank you for reaching out.

Please confirm if you are experiencing an issue with Acrobat Reader or the Acrobat Pro application.

As the application gets stuck at opening PDF, try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

Ensure that you update the application to the latest version. In the application, go to Menu > Help > Check for updates.

Reinstall the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

Check if that changes the behavior.

If the above steps do not help, please share the process dumps using the steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html.

Let us know how it goes.

Thanks,

Meenakshi

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