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norwinlederer
Participant
September 27, 2021
Question

Acrobat Reader Constant Need to Sign-In

  • September 27, 2021
  • 2 replies
  • 778 views

I'm using Acrobat Reader on my MacBook, and at the most inopportune times and inconvenient times I get a request to have to sign into Acrobat Reader, AGAIN! How do I disable the constant need to sign-in every few days? I'll be using Acrobat Reader for a number of days in a row and then suddenly the dreaded sign-in appears again and my work is interuppted and my train of thought is interferred with. How can this constant sign-in nag be avoided and just stay signed in forever or until I sign out? 

    This topic has been closed for replies.

    2 replies

    J
    johns16959759
    Participant
    December 1, 2021

    I am having the same issue on both my MacBook Pro (MacBook Pro (13-inch, Early 2011)) running High Sierra, and Acrobat Reader DC Architecture: x86_64
    Build: 20.6.20042.371807
    AGM: 4.30.98
    CoolType: 5.14.5
    JP2K: 1.2.2.45402

     

    Please help! This is very annoying as I'm often trying to open a document in a hurry and have to go through the entire authentication proceedure.

    Thank you!

     

    John Schuitemaker

    (+64) 21 0200 8808

    Ria Tagra
    Ria Tagra
    Inspiring
    December 1, 2021

    Hi @norwinlederer ,

     

    Hope you are doing well.


    Thank you for reaching out to us. Could you please confirm if you are still facing the issue?
    Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.

    Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

    We will be waiting for your response. Once we've got that information from you, we can take a closer look.

     

    Regards
    Ria

    N
    norwinledererAuthor
    Participant
    December 1, 2021

    Good day,

    I am still having this issue, and I have logged out of my MacBook a number times since this issue arose.

    As recently as yesterday I had to approve access again by authenticating myself. Very frustrating.

    The details you requested are as follows:

    Adobe Acrobat Reader DC for MacBook 2021.007.20099

    See screen shot attached of all details.

    Kind regards
    Norwin





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