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L
Len5C65
Participant
August 30, 2021
Question

Acrobat Reader crash or freeze

  • August 30, 2021
  • 1 reply
  • 340 views

I have Adobe Acrobat Reader DC version 21.005.20060.50737, re-installed on my laptop on August 20,2021, while trying to solve my problem. Adobe Acrobat Reader becomes unresponsive after loading a pdf file. I can view the top half of the first page, but cannot scroll down the page, and cannot close the Reader.

This topic has been closed for replies.

1 reply

Meenakshi Negi
Adobe Employee
Meenakshi Negi
Adobe Employee
August 30, 2021

Hi Len,

 

Thank you for reaching out and sorry for the trouble.

 

As you are experiencing the crash issue with Reader DC, please try the troubleshooitng steps suggested in the following help documents:

For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

For Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

If the above steps does not work, please try to run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then reinstall the application from this link: https://get.adobe.com/reader/enterprise/ 

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

L
Len5C65Author
Participant
September 8, 2021

So far I have completed Solutions 1, 2, and 3, in "Resolve AcrobatDC intermittent crashes on Windows".

But in Solution 4, Windows cannot find "acrodist".

I will now try the cleaner tool.

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