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jmblakemore
jmblakemore
Participant
October 25, 2017
Answered

Acrobat Reader Crashes

  • October 25, 2017
  • 2 replies
  • 691 views

I am running Mac OS10.12.6, and just downloaded a brand new version of Acrobat Reader. It crashes whenever I try to open it. I even tried in Safe Boot mode. No luck.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Jmblakemore,

    We apologize for the inconvenience caused, as per the description above, the Acrobat Reader is crashing, Is that correct?

    Please try the troubleshooting steps from the following KB doc to fix the issue https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

    If the issue still persists, please share the following details:

    • Dot version of Reader installed, check it from Help>About Adobe Reader
    • Are you getting  any error message when the Reader DC is crashing, if you are getting any error message, please take a screenshot and share it, to share the screenshot, refer to How to share a document  Link: https://forums.adobe.com/docs/DOC-7161

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 15, 2018

    Hello James,

    Thank you for the details. Please use the Acrobat cleaner tool to remove the Adobe Reader  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  Reboot the machine and install the Reader back from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    October 25, 2017

    Hello Jmblakemore,

    We apologize for the inconvenience caused, as per the description above, the Acrobat Reader is crashing, Is that correct?

    Please try the troubleshooting steps from the following KB doc to fix the issue https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

    If the issue still persists, please share the following details:

    • Dot version of Reader installed, check it from Help>About Adobe Reader
    • Are you getting  any error message when the Reader DC is crashing, if you are getting any error message, please take a screenshot and share it, to share the screenshot, refer to How to share a document  Link: https://forums.adobe.com/docs/DOC-7161

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

    jmblakemore
    jmblakemoreAuthor
    Participant
    January 13, 2018

    This is the error message I get.

    Shared Files - Acrobat.com

    I have tried to downed and install Adobe Extensions Manager, but it will not install, something about a missing file.

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