Acrobat Reader crashes when moving a document from the tab to a separate instance

Forum|Forum|1 year ago
December 11, 2024
3 replies
1600 views

Hi

I have 2 files open in an instance and navigate to them using the tabs. When drag one document to open it in its own instance Acrobat closes and an event logged on Windows 11. Below is the event viewer details

Log Name: Application
Source: Application Error
Date: 2024/12/11 11:07:54
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: WIKUS\paris
Computer: wikus
Description:
Faulting application name: Acrobat.exe, version: 24.5.20320.0, time stamp: 0x675217fa
Faulting module name: Acrobat.dll, version: 24.5.20320.0, time stamp: 0x675217f3
Exception code: 0xc0000005
Fault offset: 0x00000000006d2f38
Faulting process id: 0x1C58
Faulting application start time: 0x1DB4BAC19FC335A
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: ad1d4ae2-e377-4d11-8d81-c49b9901b14b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-11T09:07:54.5242439Z" />
<EventRecordID>1601</EventRecordID>
<Correlation />
<Execution ProcessID="11588" ThreadID="14516" />
<Channel>Application</Channel>
<Computer>wikus</Computer>
<Security UserID="S-1-5-21-57607141-2651860916-1415900868-1001" />
</System>
<EventData>
<Data Name="AppName">Acrobat.exe</Data>
<Data Name="AppVersion">24.5.20320.0</Data>
<Data Name="AppTimeStamp">675217fa</Data>
<Data Name="ModuleName">Acrobat.dll</Data>
<Data Name="ModuleVersion">24.5.20320.0</Data>
<Data Name="ModuleTimeStamp">675217f3</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">00000000006d2f38</Data>
<Data Name="ProcessId">0x1c58</Data>
<Data Name="ProcessCreationTime">0x1db4bac19fc335a</Data>
<Data Name="AppPath">C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>
<Data Name="ModulePath">C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll</Data>
<Data Name="IntegratorReportId">ad1d4ae2-e377-4d11-8d81-c49b9901b14b</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

It used to work previuosly.

Regards

Parish

Crash or freeze

C

CardiDeMonaco

Participant

Same thing happens for me, as of January 5, 2025, and Acrobat says "No updates available"

Faulting application name: Acrobat.exe, version: 24.5.20320.0, time stamp: 0x675217fa
Faulting module name: Acrobat.dll, version: 24.5.20320.0, time stamp: 0x675217f3
Exception code: 0xc0000005
Fault offset: 0x00000000006d2f38
Faulting process id: 0x5AE8
Faulting application start time: 0x1DB5FBB3F272FE2
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: 483b10c1-b915-4894-a6d8-7b021eb56de7
Faulting package full name: 
Faulting package-relative application ID:

S

stefan_3043

Participant

Same here:

Faulting application name: Acrobat.exe, version: 24.5.20320.0, time stamp: 0x675217fa
Faulting module name: Acrobat.dll, version: 24.5.20320.0, time stamp: 0x675217f3
Exception code: 0xc0000005
Fault offset: 0x00000000006d2f38
Faulting process id: 0x5664
Faulting application start time: 0x1DB61C84442CBE2
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: 7e5803da-9853-4430-afec-7d3ffd0027ff
Faulting package full name:
Faulting package-relative application ID:

B

birdybro

Participating Frequently

Same error here, the user is on Windows 11 23H2 Build 10.0.22631.4602

Faulting application name: Acrobat.exe, version: 24.5.20320.0, time stamp: 0x675217fa
Faulting module name: Acrobat.dll, version: 24.5.20320.0, time stamp: 0x675217f3
Exception code: 0xc0000005
Fault offset: 0x00000000006d2f38
Faulting process id: 0x0x22B4
Faulting application start time: 0x0x1DB5D233B0047D2
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: e9f408e6-381f-4a1f-b9d1-b6a284c74bc5
Faulting package full name:
Faulting package-relative application ID:

So it does not appear to be related to any feature update. I hope Adobe pushes out an update to resolve this soon.

D

dkapl52

Participant

I have the same problem. As far as I can tell it is new today since Windows 11 24H2 updates in the last two days.

D

dkapl52

Participant

An inconvenient workaround is to select the tab without dragging it, then Menu...Window...New Window. This opens a new window (instance) with the desired document. The tab in the original window can then be closed.

P

parish_5569Author

Participant

Thank you. I am using this as the alternative to the dragging method.

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