Skip to main content
duanee2430801
Participant
February 7, 2017
Question

Acrobat Reader crashing

  • February 7, 2017
  • 1 reply
  • 732 views

After I open Acrobat Reader, in less than a minute or so I get a Message Promp stateing: Sorry but Acrobat Reader has to close!! Why is this hao=ppening?? Very frustrating!!

Why is Acrobat Reader crashing on me in less than a minute of opening a document, I get message "Acrobat Reader has to close" and it stops!!!

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Community Manager
    June 29, 2017

    Hi duanee2430801,

    Sorry for the delay in response.

    If you are still experiencing the crashing issue, please try the troubleshooting steps provided below:

    Check if it helps.

    Let us know if you need any help.

    Regards,

    Meenakshi

    longhorn steer
    Participating Frequently
    July 2, 2018

    am uploading a modified screenshot showing the two versions of insertion points.

    since this is just a reply, i hope someone notices, and helps me out. eb 09 23 18

    hi there.

    i'm using reader only.

    Adobe Acrobat Reader DC

    v 2018.011.20040

    most uploads are identified with ".pdf"

    but here's a sample of one with a pdf sidebar link which i frequently select

    USCA Mandate

    sidebar link:

    https://assets.documentcloud.org/documents/4569168/USCA-Mandate.pdf

    when the link opens, in order for me to access tools i use, i need to save the pdf to my hard drive, which i regularly do:

    2018 Jun 28 USCA.DC X.18.X5032 [Sept 2017 term][filed 2018 May 07] @ Doe v Mattis [cons. w 18.5110, 1738234, 1.17.cv.02069.TSV] DocXX 2p MANDATE affirm DisCo judgement

    so having done this, in addition to saving pdfs which open directly from links, i have pdfs which i can add comments or highlighting to as i am following progress on a particular filing.

    "usually" the selected highlight tool presents an "I-beam" for text selection.

    but there are pdfs which present a "circle" which works, but makes a wobbly mark (that sometimes self-straightens).

    it is in these instances when Reader crashes and i must "end task" via Windows "Task Manager."

    it only hurts to do this when i have loaded up Reader with tabs of pdfs i'm working on.

    Reader does automatically (seemingly) auto-remember ... but i'm never positive.

    at any rate, i know of no dependable workaround for this.

    it's up to me to close pdfs BEFORE i start working with one of these odd pdfs, in order to satisfy myself that changes were saved.

    i thank you for reading all this.

    i hope some of it helps others.

    i also hope you are familiar with the "circle" highlighter, as i suspect Reader is doing its best with a badly-converted document.

    and now, it's time for lunch.

    regards