Acrobat Reader DC

Question

Hello, I have used Adobe Acrobat Reader for years, for marking up cookbooks (inserting new text, deleting text, adding sticky notes, marking-up text, etc) and it's worked great until now. When i insert new word with a space either directly before or directly after the new word, and save it, if i then check back to the comment, the inserted space(s) before/after word has gone (is not showing/deleted). Why is this? It always used to show as a space in the comments/mark-up box and now, suddenly, it doesn't - does anyone know why this has suddenly started happening, and can this be resolved?

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/4a9GXer and see if that works.

~Amal

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