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Known Participant
December 16, 2016
Question

Acrobat Reader DC

  • December 16, 2016
  • 1 reply
  • 1033 views

Windows 8.1 Enterprise

Acrobat Reader DC 15.020.20039

Administrator User

Abnormalities/issues...

If I install Reader via the downloaded exe, everything appears to function without error or issue.

If I install Reader via the extracted installer (acroread.msi), everything appears to function without error or issue. However, if I install the extracted update (acrordrupddc1502020039.msp), Reader crashes at launch...

with the error event text...

Faulting application name: AcroRd32.exe, version: 15.7.20033.2203, time stamp: 0x5507d7da

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0833ce74

Faulting process id: 0x4e50

Faulting application start time: 0x01d257b3e33961b0

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: unknown

Report Id: 23720ebe-c3a7-11e6-82ca-7446a091a280

Faulting package full name:

Faulting package-relative application ID:

How can I install the update so Reader will not crash at launch?

In addition, at launch, I'm presented with the "Adobe Reader Protected Mode" window...

I have to choose the "Always open with Protected Mode disabled" option in order for the window to never re-appear. How can I pre-select this option and hide it from the end users?

Thank you in advance.

This topic has been closed for replies.

1 reply

Participant
December 16, 2016

Update x

stmasiAuthor
Known Participant
December 16, 2016

I apologize for my lack of understanding, but what does this response mean?

stmasiAuthor
Known Participant
December 19, 2016

? ?