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kateW3
Participating Frequently
February 28, 2019
Question

Acrobat reader DC_19010 won't install on Mac with OS 10.14.

  • February 28, 2019
  • 1 reply
  • 2475 views

I want to install a pdf reader that is better than Mac's preview option, on a Mac with OS 10.14.  The DC reader claims to be compatible. The installer sticks at 'reading package scripts' Why won't it download? What can I get instead if this won't work.

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    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 28, 2019

    Hello Katew,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    If you experience any issue, reboot the machine, then use Acrobat cleaner tool to remove any previously installed corrupt installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Restart the computer and install Adobe Reader again from Adobe - Adobe Acrobat Reader DC Distribution

    let us know if you experience any issue.

    Thanks,

    Anand Sri.

    K
    kateW3Author
    Participating Frequently
    February 28, 2019

    Hi Anand Sri

    Thank you for your helpful suggestion. Unfortunately, exactly the same has happened as happened before. The blue thermometer zooms to ‘Running package scripts’ and then stops short, saying ‘instal time remaining Less than a minute.’ I left it like that for 2 1/2 hours this morning. Then the problem is I can’t close it - the go back/continue boxes are greyed out. And it stops me closing my computer. I dealt with it earlier by doing multiple force quits. What should I do now?

    I do want the Adobe reader!

    Hope for further help - thank you

    Kate

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