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February 1, 2023
Question

Acrobat Reader DC - AdobeARM.log - all BITS attempts failed - Error Code: -2147009791

  • February 1, 2023
  • 1 reply
  • 1686 views

I've got an installation of Acrobat Reader DC which is automatically updating as expected. However, when I examine contents of AdobeARM.log, I observe the following BITs-related error:

[2023-02-01 10:11:01:0820] DownloadFileAndWait()
[2023-02-01 10:11:01:0840] Creating BITS job LocalFileName:C:\Users\<USERNAME>\AppData\Local\Adobe\ARM\Reader_22.003.20314\ReaderDCManifest3.msi
[2023-02-01 10:11:01:0840] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2023-02-01 10:11:01:0840] downLoadFileSet(): File Count: 1
[2023-02-01 10:11:02:0019] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009796
[2023-02-01 10:11:02:0019] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2023-02-01 10:11:02:0019] all BITs attempts failed
[2023-02-01 10:11:02:0019] Error Code: -2147009791
[2023-02-01 10:11:02:0019] ** Setting Error Condition: 140000
[2023-02-01 10:11:02:0019] Job to cancel not found: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2023-02-01 10:11:02:0019] Job to cancel not found: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2023-02-01 10:11:02:0019] BITs failed, download manifest Job is not in Transferred state
[2023-02-01 10:11:02:0019] Error Code: 80
[2023-02-01 10:11:02:0019] DownloadFileDirectly... URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi

Can anyone offer any advice on the above error? 

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1 reply

AkanchhaS8194121
Legend
February 26, 2023

Hi @Bruce279085819cza 

 

By default, Adobe Acrobat Reader DC is set up for continuous updating.

You can modify those settings via the Adobe Customization Wizard DC or the Windows Registry.

For the Windows Registry setting, look here:  Windows Updates

Also, refer to https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/online.html 

 

Thanks,

Akanchha