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O
oanjinkim
Participant
October 4, 2018
Answered

Acrobat reader DC automatically closing after opening PDF document in 2019.008.20071

  • October 4, 2018
  • 4 replies
  • 81020 views

Hi,

I have a problem in using Acrobat reader DC from today.

When I double click a PDF docuement, Acrobat reader opens the document and I can see the document.

However, Acrobat reader closes automatically after 15 seconds.

I found several articles about similiar issue for previous version.

But I couldn't find a solution.

I use Windows 10 Enterprise  64bit and it's version is 1083.

May I get help?

This topic has been closed for replies.
Correct answer Ayush__Jain

Hi All,

We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards

Ayush Jain

4 replies

T
Tracy Matern
Participant
December 5, 2020

This worked for me.  Thank you!

 

J
Jeffrey26841035x8gw
Participant
October 28, 2022

I am not sure if to add my comment here, but this might help others.
My Problem...........
My PDF files, when I would open it would close again within 10 seconds; an empty box would flash over the top of the opened PDF file and then shut it down immediately. (this was happening all week, and I was about to delete adobe)

My fix after strenuous searching finding nothing,
I went to windows search, typed in "Acrobat" and double-clicked, opening the Acrobat Distiller. It started to scan automatically, and when completed, I left the Acrobat Distiller open,
I then opened the problem PDF files, and they stayed open.
I have no idea as I am not a technician, and luck was on my side, but if someone else happens to see this, try it out, and it might work for you.
Other more experienced Tech/Devs here might know what the problem was, but I am now happy to see my files again after a week of searching everywhere..........

 

 

 

    S
    SUSHEELK
    Participant
    April 7, 2020

    HI,

    YOUR ABOVE LINK SHOWING ERROR 404, Please reply some one on this issue,

    acrobat DC open and immediate closed.

      N
      Nawab Ahmad
      Participant
      April 26, 2020

       

      Check the reply.

      Ayush__Jain
      Adobe Employee
      Ayush__JainCorrect answer
      Adobe Employee
      October 8, 2018

      Hi All,

      We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

      Please try it out and let us know your feedback.

      Thanks for your patience and support!

      Regards

      Ayush Jain

      A
      AMIT BATRA
      Participant
      April 21, 2020

      Hi dear,

      This LINK is SHOWING ERROR 404.

      Can you please update with correct one to resove the error.

       

      Regards

        N
        Nawab Ahmad
        Participant
        April 26, 2020

        Check the reply.

        Ayush__Jain
        Adobe Employee
        Ayush__Jain
        Adobe Employee
        October 4, 2018

        Hi oanjinkim,

        Sorry for the issue that you are facing while using Adobe Acrobat Reader.

        Acrobat team is aware of similar crash issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority.

        We will be coming up with the fix for this issue very soon and will update you on this accordingly.

        Thanks

        Ayush Jain

        P
        parthapadyala
        Participant
        August 8, 2021

        Cant imagine that they just shove untested products in the market. Software regulations should me made tight to give values for ones time and not let people in lurch.

         

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