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krempel_7689
Participant
December 11, 2024
Answered

Acrobat Reader DC closes when separating tabs into windows

  • December 11, 2024
  • 3 replies
  • 1851 views

I have the following error: when separating two tabs into windows, Acrobat Reader DC closes unexpectedly. This is happening on several computers. I have already removed the installation, installed a new offline version, and the error still persists. The error seems to be in AcroRd32.dll. Has anyone else experienced this?

 

Operating System: Windows 11 Enterprise 64-bit (10.0, build 22631)
Adobe Acrobat Reader: Continuous Release 2024.005.20320

 

Event Viewer Log:

Faulting application name: AcroRd32.exe, version: 24.5.20320.0, timestamp: 0x675212b2
Faulting module name: AcroRd32.dll, version: 24.5.20320.0, timestamp: 0x675212ad
Exception code: 0xc0000005
Fault offset: 0x003e255c
Faulting process ID: 0x0x5C08
Faulting application start time: 0x0x1DB4BC2702D4BCF
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report ID: 68e3d07b-a0d4-424d-a68b-fd120ed3893e
Full name of the failing package:
Application ID for the failing package:

 

 

    Correct answer wanni321

    Hi,

    i had the same problem. 

    After I switched to the old Style of Adobe Reader the problem was solved. 

    You find it in the tab "Menue"

    I use the German version so it is called "Neue Acrobat-Reader-Ansicht deaktivieren".

     

    BR

    Christian

     

    3 replies

    W
    wanni321Correct answer
    Participant
    December 16, 2024

    Hi,

    i had the same problem. 

    After I switched to the old Style of Adobe Reader the problem was solved. 

    You find it in the tab "Menue"

    I use the German version so it is called "Neue Acrobat-Reader-Ansicht deaktivieren".

     

    BR

    Christian

     

      K
      krempel_7689Author
      Participant
      December 16, 2024
      Hello, Christian!
       
      I followed the procedure you mentioned and it worked. It seems to be a bug in the new version.
       
      Thank you very much for your help. I will add it to my internal knowledge base until the problem is fixed.
      A
      Adobe Employee
      Aakash Deep
      Adobe Employee
      December 12, 2024

      Hi @krempel_7689 

      Is the issue also happening on the latest version of the Acrobat(2024.005.20370)?

      Please share a link with the dumps(.dmp) files mentioned in the Using Windows error reporting to collect Acrobat/Reader crash dumps over DM for further investigation.

       

      -Aakash

      K
      krempel_7689Author
      Participant
      December 12, 2024

      Hi @Aakash Deep.

       

      I couldn't find the version of Acrobat you mentioned. I tried installing it by checking for new updates in the software and looking at the page https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. In both places the latest version is 2024.005.20320.

       

      I have attached the DUMP file to the link below:

      https://drive.google.com/file/d/1Ho9n87V28BXR4K1iCcDPK_3ImEN7iWNo/view?usp=sharing

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      December 11, 2024

      [MOVED TO THE ACROBAT READER DISCUSSIONS]

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