Hi, I reinstalled the acrobat reader dc software but I am experiencing problems. I disabled my AV, Sophos Home, to verify it wasn't the cause and it still crashes.

I'm running Windows 10 v 1803 build # 10.0.17134.228. I applied the latest Windows Update yesterday, KB4100347: Intel microcode updates.

The application is crashing with the following Event Log entry:

Log Name:      Application

Source:        Windows Error Reporting

Date:          8/24/2018 3:56:18 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      <redacted>

Description:

Fault bucket 2196743827652792208, type 5

Event Name: BEX

Response: Not available

Cab Id: 0

Problem signature:

P1: AcroRd32.exe

P2: 18.11.20058.33888

P3: 5b631ca4

P4: ntdll.dll

P5: 10.0.17134.228

P6: 2c71c7b8

P7: 0005be3e

P8: c0000409

P9: 00000005

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2194.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2415.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2474.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2482.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2500.tmp.txt

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroRd32.exe_2e5ee34995c96894ba733ae8d09541713dcaf5e7_f455008f_35ec2944

Analysis symbol:

Rechecking for solution: 0

Report Id: cacd461b-71bb-4ffc-bc41-aea16a026be0

Report Status: 268435456

Hashed bucket: d36a840d00515db86e7c66df55c6cf90

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-08-24T23:56:18.357359400Z" />
    <EventRecordID>25135</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SETINDUSTRY</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2196743827652792208</Data>
    <Data>5</Data>
    <Data>BEX</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>AcroRd32.exe</Data>
    <Data>18.11.20058.33888</Data>
    <Data>5b631ca4</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.228</Data>
    <Data>2c71c7b8</Data>
    <Data>0005be3e</Data>
    <Data>c0000409</Data>
    <Data>00000005</Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2194.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2415.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2474.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2482.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2500.tmp.txt</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroRd32.exe_2e5ee34995c96894ba733ae8d09541713dcaf5e7_f455008f_35ec2944</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>cacd461b-71bb-4ffc-bc41-aea16a026be0</Data>
    <Data>268435456</Data>
    <Data>d36a840d00515db86e7c66df55c6cf90</Data>
    <Data>0</Data>
  </EventData>
</Event>