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robbyf75999366
robbyf75999366
Participant
February 21, 2019
Answered

Acrobat Reader DC Crashed randomly

  • February 21, 2019
  • 1 reply
  • 1194 views

Hello,

When using Acrobat Reader DC it crashed randomly.

The problem is I cant find out why this is.

I already deleted Acrobat Reader DC with the clean up tool and then reinstalled the application.

If i look in eventvwr i get the message you can see below.

The message is in Dutch thought, but it wont say why it crashed, it just crashed.

Is there any way I can find out why it crashes multiple times randomly?

I happens about twice a day.

Thanks in advance!

Foutbucket 1672845220543506460, type 5

Naam van gebeurtenis: AppHangB1

Antwoord: Niet beschikbaar

Id van CAB-bestand: 0

Handtekening van probleem:

P1: AcroRd32.exe

P2: 19.10.20091.53467

P3: 5c538515

P4: 7878

P5: 134217728

P6:

P7:

P8:

P9:

P10:

Toegevoegde bestanden:

\\?\C:\Users\Marcel.vanderPijl\AppData\Local\Temp\WERCC85.tmp.appcompat.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD41.tmp.WERInternalMetadata.xml

Deze bestanden zijn mogelijk hier beschikbaar:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_AcroRd32.exe_52f1939849fb77a5b65d34a1350822c69e35650_53331690_41d9d119

Analysesymbool:

Opnieuw zoeken naar oplossing: 0

Rapport-id: 2a603015-34f8-11e9-aa19-000d3a2ab0ab

Rapportstatus: 0

Opgedeelde bucket: dc2fcbe4f9f54e83773723dd6eb4a81c

------------------------------------------------------------------------------------------------------------------------------------------------------

Het programma AcroRd32.exe, versie 19.10.20091.53467 reageert niet meer op Windows en is afgesloten. Als u wilt zien of er meer informatie over het probleem beschikbaar is, raadpleegt u de probleemgeschiedenis in het onderdeel Beveiliging en onderhoud van het Configuratiescherm.

Proces-id: 6bf0

Starttijd: 01d4c904e33668bf

Eindtijd: 13

Toepassingspad: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Rapport-id: 2a603015-34f8-11e9-aa19-000d3a2ab0ab

Volledige pakketnaam met fout:

Relatieve toepassings-id van pakket met fout:

This topic has been closed for replies.
Correct answer

It appears that the newest update has resolved the issues for now. We are

testing it for another few days before rolling it out for all of the users.

1 reply

AnandSri
AnandSri
Legend
February 25, 2019

Hi Robbyf,

I am sorry for the trouble and for the delayed response to your query.

Please install the latest patch available of Adobe Reader 19.010.20098 from help>check for updates. Reboot the machine after updating Adobe Reader and check.

Are you experiencing the crash issue when you launch Adobe Reader or while viewing any PDF file?

If you are still experiencing the crash/freeze issue with the latest update of Adobe Reader, create a test user profile with full admin rights and check. Install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

What is the version of Windows installed?

If you still face the crash issue, please collect the crash logs of the machine and share it with us. I have shared the steps to collect the log files by direct/private message, please share the log files in the same direct message.

Thanks,

Anand Sri.

A
Anonymous
Correct answer
February 25, 2019

It appears that the newest update has resolved the issues for now. We are

testing it for another few days before rolling it out for all of the users.

AnandSri
AnandSri
Legend
February 25, 2019

Hello Charleshultron,

Glad to hear that the issue is addressed with the latest update. Let us know if you experience any issue.

Thanks,

Anand Sri.

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