Acrobat Reader DC crashes when emailing pdf through Outlook 2013
I've searched through all the most recent posts like this one: Attaching PDFs to email crashes Acrobat DC and this one: Re: Acrobat Reader DC crashes when sending pdfs via email and neither of those fixes work for me.
We have a small Citrix server farm (7 servers running Windows Server 2012 R2) and whenever someone opens a pdf and then tries to use the email function (to attach and email through Outlook, which is on Office 365 using Outlook 2013) Acrobat Reader DC crashes. We're on the latest version on all servers (17.009.2044) and they show no available updates. This happens on all 7 servers. WE did recently move to Office 365 from an on-premise Exchange 2013 environment. This issue popped up shortly after that.
This is the error in the event log:
Log Name: Application
Source: Application Error
Date: 6/26/2017 4:40:51 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CTX6.domain.com
Description:
Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d
Faulting module name: msvcrt.dll, version: 7.0.9600.17415, time stamp: 0x54504b2e
Exception code: 0xc00000fd
Fault offset: 0x0000b2d4
Faulting process id: 0x78fc
Faulting application start time: 0x01d2eebb8fa95fdc
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Windows\SYSTEM32\msvcrt.dll
Report Id: bd6c09d0-5aaf-11e7-8102-00505628d5f2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-26T20:40:51.000000000Z" />
<EventRecordID>1742634</EventRecordID>
<Channel>Application</Channel>
<Computer>CTX6.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>AcroRd32.exe</Data>
<Data>17.9.20044.25828</Data>
<Data>58e4302d</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.9600.17415</Data>
<Data>54504b2e</Data>
<Data>c00000fd</Data>
<Data>0000b2d4</Data>
<Data>78fc</Data>
<Data>01d2eebb8fa95fdc</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
<Data>C:\Windows\SYSTEM32\msvcrt.dll</Data>
<Data>bd6c09d0-5aaf-11e7-8102-00505628d5f2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>