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miachkanin
miachkanin
Participant
Jul 12, 2020 10:15 PM UTC
Answered

Acrobat Reader DC Crashes with Switching Input Methods (i.e., Keyboard Languages)

This has happened to me maybe 15 times in the past month. I'm on Windows 10 Home version 1909. I use Adobe Acrobat Reader DC version 2020-009-20074. I have three different "input methods" (i.e., keyboards, or "preferred languages") set up. When I'm typing inside a comment bubble and press Left Alt + Left Shift to switch between keyboards, Reader often freezes. This doesn't happen every single time, but it does happen frequently. The only solution is to close the program and to start it up again, which often results in loss of recent work.

I have three sets of dump files ready to share. I can link to them here unless doing so will compromise my security. (I don't know what they contain.)

    abzeidCorrect answer
    Participant
    Jun 3, 2025 1:08 PM UTC

    Hi, I had the same issue, but finally I managed to fix it. Hope this will work for everyone.

    Go to Settings > Prferences > Language, you will see "enable writing direction switching" enabled/marked by default. Unselect it... This worked for ,e.

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    19 replies

    abzeidCorrect answer
    Participant
    Jun 3, 2025 1:08 PM UTC

    Hi, I had the same issue, but finally I managed to fix it. Hope this will work for everyone.

    Go to Settings > Prferences > Language, you will see "enable writing direction switching" enabled/marked by default. Unselect it... This worked for ,e.

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    AnandSri
    AnandSri
    Legend
    Jun 6, 2025 1:07 PM UTC

    Hello @abzeid!

     

    I hope you are doing well. Thank you so much for sharing the steps that worked for you. This may help other users experiencing the same issue.

    Feel free to reach out if you need any assistance.

     

    Regards,

    Anand Sri

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    timothybostick
    Participant
    Jul 29, 2025 3:21 PM UTC

    This did not work for me. In a form field, when switching from ENG to DEU, no matter which method or hotkey I used to switch the languages, Adobe Pro DC, version 2025, froze up. "Enable writing direction switching" was never enabled.

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      xxsawer
      Participant
      May 18, 2025 7:02 PM UTC

      I am having exactly the same issue W11 24H2, build 26100.3775, Acrobat Reader 2025.001.20474

      Whenever I am in the comment bubble, typing a comment and then chaning the language via left alt + shift, Acrobat freezes.

      I cannot believe this thread was started in 2020 (5 years ago) and this issue is still not fixed.

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      xxsawer
      Participant
      May 18, 2025 7:11 PM UTC

      I did some research and it seems it is not related to the comment bubble and it is not related to left Alt + Shift either. Acrobat simply freezes whenever I try to change the language. It doesn't matter whether I have a PDF open or not. It also doesn't matter whether I change the language via left Alt + Shift or via language bar...

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      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      May 20, 2025 5:39 PM UTC

      Hi xxsawer,

       

      Thank you for reaching out, and sorry about the trouble.

       

      As the application is crashing, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4dmJ014. 

      If the issue still occurs, please share the workflow that results in crashing. Collect the crash logs with the help of the steps suggested here: https://adobe.ly/44Nzhie and share the log ID with us.

       

      Thanks,

      Meenakshi

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      ambercap
      Participant
      Jul 23, 2024 8:09 AM UTC

      July 2024 and I am seeing this issue for the first time! Windows 11 and Acrobat Pro 64-bit 2024.002.20933

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        Jovial_Serenade154A
        Participant
        Aug 2, 2024 7:51 AM UTC

        me too 

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        Meenakshi_Negi
        Meenakshi_Negi
        Legend
        Aug 2, 2024 8:03 PM UTC

        Hi ambercap and miltos37142642qvir,

         

        Thank you for reaching out, and sorry about the trouble caused.

         

        Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for the updates. 

        For more information on the latest updates, refer to the following help document: https://adobe.ly/46E0WRK. 

         

        If the issue still occurs, please share the screen recording. Collect the crash logs (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html) and share the crash log ID here.

        Let us know how it goes.

         

        Thanks,

        Meenakshi

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        paperback_writer1
        Participant
        Dec 10, 2023 8:33 PM UTC

        I'm having the same issue. it's a pity to see that more than 3 years have passed and the problem was not yet address. I hope an adobe employee will see this and will reply soon. Seriously thinking about cancelling our family subscription because of this

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        Nibble1
        Participant
        Nov 27, 2023 7:01 PM UTC

        Same here,  and on Acrobat Pro as well. More than a year after the last comment here, no patch has fixed the issue yet. @AnandSri (Hope that tagging an employee isn't against the forum rules), is there a fix coming soon? 

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          TonyKey
          Participant
          May 4, 2022 10:01 AM UTC

          I also have the same problem when I change my language. Haven't found a workaround yet. Preinstalled Adobe Reader, same result.

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            znok
            Participant
            Oct 19, 2022 6:59 AM UTC

            Same here. Problem occurs when using the standard Windows + Space keyboard shortcut or when switching using the language icon in the task bar via the mouse, so it is not hotkey related.

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