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Participant
May 26, 2020
Answered

acrobat reader dc damaged

  • May 26, 2020
  • 3 replies
  • 1309 views

I had a problem with my photoshop 2019 while trying to repair the representative removed a bunch of adobe files. I now find when I attempt to open the reader from the desk top icon I get an error message that it has been moved or no longer exists. I attempted to access the settings app to run the modify function and I get an error message that that the uninstall function is not supported. I tried to run unistall and I get the same message. I also attempted to just install from the web site and that also failed. The app in settings shows the reader and a 351MB volume but I can not find it anywere on my system. My operating system is windows 10

Greg Thornley

[Email address removed]

This topic has been closed for replies.
Correct answer atir.husain

Hi,

Could you please try to repair Reader DC installation from control pannel.

If it doesn't work, you could also use the cleaner tool to clean any corrupted Acrobat/Reader installations.

https://labs.adobe.com/downloads/acrobatcleaner.html

3 replies

brilliant_friend00682
Participant
January 4, 2024

 

Participant
May 27, 2020

could not access control panel but ran cleaner tool and then reinstalled and that worked. thanks

Greg

atir.husainCorrect answer
Adobe Employee
May 27, 2020

Hi,

Could you please try to repair Reader DC installation from control pannel.

If it doesn't work, you could also use the cleaner tool to clean any corrupted Acrobat/Reader installations.

https://labs.adobe.com/downloads/acrobatcleaner.html