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T
tmack68
Participant
March 12, 2019
Answered

Acrobat Reader DC Error when Opening

  • March 12, 2019
  • 4 replies
  • 23564 views

Can't find any relevant serarches on internet or forums for this error.
When opening Reader DC (latest version) or a .pdf file, I get an error as below:

error title: siappdll

error content: LogError.cpp: Error opening log file for msg:siappdll: __FILE__:src\appmmap.cpp, __LINE__:271,ErrorVal: -3


I have tried reboots before and after all of the following: a repair of Reader DC, I have tried an uninstall/reinstall of Reader DC...nothing seems to work. I have also repaired ever Visual C++ runtime on the computer. I have tried different user profiles (all local admins). Nothing works.

I can downgrade to Reader XI and this version (including the update that Reader XI found) does open the app or a .pdf file. However Reader DC doesn't.

Any ideas?

This topic has been closed for replies.
Correct answer SER4

robisoft those of us who use the 3D mouse to navigate were having errors when trying to zoom or scroll in a PDF using the 3D mouse.  This was a 3DConnexion driver software issue, not so much Adobe issue.

4 replies

Hout60658708
Hout60658708
Participant
May 23, 2019

I updated the 3D Connection software to version 10.5.15 and it seems to be fixed.

AnandSri
AnandSri
Legend
March 13, 2019

Glad to hear that the issue got fixed. Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

    R
    robisoft
    Participant
    March 18, 2019

    Was in Gottes Namen hat Adobe Reader mit der 3D Connectio Maus zu tun???

    Das verstehe ich nicht. Hatte das gleiche Problem. Habe 3D Connection entfernt, jetzt läuft Adobe Reader wieder normal.

    KAnn mir jeman erklären, was Adobe Reader mit der 3D Connection tu tun hat??

    SER4
    SER4Correct answer
    Participant
    March 18, 2019

    robisoft those of us who use the 3D mouse to navigate were having errors when trying to zoom or scroll in a PDF using the 3D mouse.  This was a 3DConnexion driver software issue, not so much Adobe issue.

    SER4
    SER4
    Participant
    March 13, 2019

    If you are using a 3D mouse, you are not alone: Re: Latest version of reader DC very slow

    I've had a similar problem with scrolling using the 3D mouse while using a tool (e.g. measure, comment).

    Try disabling "Protected mode at startup" in in Adobe Reader's Preferences from Edit>Preferences>Security(Enhanced).  Restart DC.

      T
      tmack68Author
      Participant
      March 13, 2019

      Thanks for this information. The cleaner app referenced by Adobe staff (see previous comment by Staff) was able to resolve the issue. We do use 3D Mouse in our environment and I've made note of your suggestion.

      AnandSri
      AnandSri
      Legend
      March 13, 2019

      hello Tmack,

      We're sorry for the trouble you had with Adobe Reader DC, please reboot the machine once and use Acrobat Cleaner tool to remove any corrupt or damaged installation files of Adobe Reader https://labs.adobe.com/downloads/acrobatcleaner.html

      Check for any pending mandate or optional updates of the Operating system and install it.

      Reboot the machine again. Download the setup of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

      Disable any antivirus software or antispyware on your computer and then start the installation process of Adobe Reader.

      What is the verison of the Operating system installed?

      let us know how it goes and share your observation.

      Thanks,

      Anand Sri.

        T
        tmack68Author
        Participant
        March 13, 2019

        Thanks - this fixed the problem. I appreciate the prompt suggestion.

        BTW, the PC is Windows 10-1803 (x64)

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