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mauricet1469745
Participant
November 18, 2016
Answered

Acrobat Reader DC - Found a higher version

  • November 18, 2016
  • 2 replies
  • 7604 views

Unable to install DC on Mac Sierra. Error message "Found a higher version Adobe Acrobat Reader DC in the installation location. Installation will terminate."

Tried deleting Reader DC from the application folder & reinstalling as root - to no avail.

Any advice appreciated.

Thanks

      This topic has been closed for replies.
      Correct answer Sunil_Soni

      Hello mauricet1469745

      Delete it from Trash as well, then try installing.

      Please keep us posted how it goes.

      -Thanks

      Acrobat team

      2 replies

      Y
      Yan Lin Oo
      Participant
      January 9, 2020

      I got same error and after did above, ploblem is fixed. thansk you.

      R
      r_c_charles
      Participating Frequently
      September 24, 2020

      I had to empty the trash before the installer would run.

       

      1) I suggest. running the Acrobat Reader clean up tool. 
          https://labs.adobe.com/downloads/acrobatcleaner.html

      2) Then emptying the trash.

      3) run the acrobat reader installer. [ whatever adobe is calling there reader these days ]

       

      Here is the result of running the suggest cleaner app. This is incase you need to manually delete the acrobat reader files.

          https://pastebin.com/WgjjA7LS

      Messages in colsole log are simular

          https://pastebin.com/ytK4iAmq

       

      R

      I'm running macOS High Sierra.  This problem occured after I upgraded from macOS Yosemite.

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 18, 2016

      [moved from Downloading, Installing, Setting Up to Acrobat Reader]

      Sunil_Soni
      Adobe Employee
      Sunil_SoniCorrect answer
      Adobe Employee
      April 12, 2017

      Hello mauricet1469745

      Delete it from Trash as well, then try installing.

      Please keep us posted how it goes.

      -Thanks

      Acrobat team

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