Skip to main content
D
dgburnett
Participant
July 19, 2018
Answered

Acrobat Reader DC freezes without Internet access

  • July 19, 2018
  • 1 reply
  • 3364 views

Acrobat Reader DC freezes up when attempting to open PDF files without Internet access.  I am not sure if it is related to the Adobe ID trying to authenticate in the background or some other process.  I see no option to run in "isolated" mode.

I am forced to make presentations at times on customer premises without the benefit of Internet access, in such cases I am not able to open PDF files.  This has not been an issue prior to the Adobe Online Services "feature".  Is there a way to disable this?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Dgburnett,

    We're sorry for the trouble you had with Adobe Reader DC, please check for any pending updates of Adobe Reader installed if you have the internet connection and install the updates from help>check for updates, reboot the machine after updating Adobe Reader.

    Internet connection is needed when you sign-in in Adobe Reader. If you wish to disable the sign in option in Adobe Reader, you can use Adobe Acrobat Customization Wizard, refer to the following Adobe article for detailed steps Online features — Acrobat Customization Wizard DC for Windows

    You can also refer to Disable SignIn / Sign Out (Adobe Acrobat DC)

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    July 19, 2018

    Hello Dgburnett,

    We're sorry for the trouble you had with Adobe Reader DC, please check for any pending updates of Adobe Reader installed if you have the internet connection and install the updates from help>check for updates, reboot the machine after updating Adobe Reader.

    Internet connection is needed when you sign-in in Adobe Reader. If you wish to disable the sign in option in Adobe Reader, you can use Adobe Acrobat Customization Wizard, refer to the following Adobe article for detailed steps Online features — Acrobat Customization Wizard DC for Windows

    You can also refer to Disable SignIn / Sign Out (Adobe Acrobat DC)

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices