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WiltonHelm
WiltonHelm
Participant
December 6, 2016
Question

Acrobat Reader DC grabs files

  • December 6, 2016
  • 1 reply
  • 924 views

Acrobat Reader is the ONLY program on my Windows 10 computer that thinks every file icon dragged over it belongs to it.  Let's say I'm trying to drag a Word document from Windows Explorer to an Outlook E-Mail that I'm composing.  My desktop is large (55 inch 4K monitor) often with 10 or more apps open, and I may have to drag across most of them.  If I don't consciously avoid Acrobat Reader, it will move itself to the top and assert the focus.  As I continue dragging past it to the destination, the file may or may not reach Outlook.  If it does, it will take several seconds while Acrobat Reader is trying to "claim" it.  In most case, it is a file type Acrobat Reader can't handle anyway, so if it does grab it, it will fail.

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    1 reply

    S
    Community Manager
    sb116Community Manager
    Community Manager
    December 6, 2016

    Hi WiltonHelm,

    This issue is known already and we are working on it.

    We will keep you posted with an update on the same.

    Thanks,

    Supriya

    A
    Anonymous
    February 2, 2017

    This appears to be related to another post:

    https://forums.adobe.com/thread/1885906#

    In that post, someone suggested a possible registry edit, which appears to have no effect. In my case, the value ForegroundLockTimeout under HKCU\Control Panel\Desktop is set to the default 200000ms, and my experience is as others have described on both posts. Setting this to 0 as suggested on the other post was reported by some not to help, and is probably a bad idea based on the description of its purpose here. What is interesting is this behavior seems to circumvent the stated purpose of ForegroundLockTimeout.

    By the way, I am using Windows 7 Pro 64-bit, so the issue affects multiple Windows versions. I'm using Reader XI (11.0.19). I feel as though I noticed the issue shortly after our company migrated from Reader X to Reader XI.

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