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richardr99
Participating Frequently
September 2, 2016
Question

Acrobat Reader DC has stopped working

  • September 2, 2016
  • 1 reply
  • 24475 views

Windows 10. Reader XI worked fine. Installed Reader DC and it gives "Adobe Acrobat Reader DC has stopped working" with "A problem caused the program to stop working correctly." Uninstalled and reinstalled. Same problem. Ran the Adobe Reader and Acrobat Cleaner Tool. Reinstalled. Same problem. Ran as administrator. Same problem.

Event log shows:

Faulting application name: AcroRd32.exe, version: 15.17.20050.61080, time stamp: 0x5774facd

Faulting module name: AcroRd32.exe, version: 15.17.20050.61080, time stamp: 0x5774facd

Exception code: 0xc0000409

Fault offset: 0x000eaa9d

Faulting process id: 0x233c

Faulting application start time: 0x01d205455d6e9f6d

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Report Id: 82f1a57d-5832-479a-8763-c0b11390677e

Faulting package full name:

Faulting package-relative application ID:

and

Faulting application name: AcroRd32.exe, version: 15.17.20050.61080, time stamp: 0x5774facd

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000008

Fault offset: 0x89f48c7a

Faulting process id: 0x233c

Faulting application start time: 0x01d205455d6e9f6d

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: unknown

Report Id: 6d7affda-58a6-4b97-a19d-a6dc269b32e6

Faulting package full name:

Faulting package-relative application ID:

    This topic has been closed for replies.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    September 2, 2016

    Hi richardr99

    Please visit the following links which discusses the same issue:

    Windows 10 - cannot open pdf files in Reader DC

    adobe reader has stopped working

    Adobe Acrobat Reader DC has stopped working.

    Let us know if it worked.

    Thank You,

    Shivam

    R
    richardr99Author
    Participating Frequently
    September 3, 2016

    Hi Shivam,

          Since Acrobat Reader crashes as soon as it is started, I could not see if Protected Mode is enabled, nor disable it. I tried all of the other suggestions in all of those posts. None of these fixed the problem. I can go through the steps to generate a .dmp file using procdump if someone will be able to review it.

    Thank you,

    Richard

    R
    richardr99Author
    Participating Frequently
    September 3, 2016

    So it seems that the problem is "protected mode". Since adobe acrobat reader crashes as soon as it is started, it is not possible to turn of protected mode from within the edit->preferences->security(enhanced) setting. I had to use regedit. Go to "Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\Privileged" and modify the "bProtectedMode" DWORD value from "1" to "0". Now the reader will start and can be used.

    So the question is, why is protected mode crashing? Can Adobe fix this?

    Thank you,

    Richard

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