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A
Aaron Greenspan
Participant
September 5, 2017
Question

Acrobat Reader DC inexplicably displays plug-in status messages in Russian

  • September 5, 2017
  • 1 reply
  • 341 views

I use Acrobat Reader DC on Mac OS X 10.12.6 with Safari 10.1.2. The standalone application interface displays normally in English, but whenever I view a PDF in-line in a web page or in a new window, I see the "Downloading..." message or the measure of bytes downloaded message, but it is displayed in Russian. I do have Russian installed as an available operating system language along with Hebrew, but my OS is always set to U.S. English. In Acrobat Reader preferences, Language is set to "Same as operating system," which is in turn, English. I have tried completely deleting my ~/Library/Application Support/Adobe/Acrobat/DC folder and letting it be created from scratch. Even then, same problem: Russian status messages.

Nothing else on my computer appears in Russian. I do not have any spyware or malware that I know of. I do not have Adobe Acrobat Professional that might be somehow overwriting Reader's preferences (although I have installed and uninstalled the trial in the past).

Example 1:

Example 2:

What is going on?

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 25, 2017

Hello Aaron Greenspan,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, the language in Downloading when you view the PDF in web or new window  displays in Russian, Is that correct?

Please download and install the Add-ons of Fonts from the following link for the Reader DC Adobe - Adobe Reader : For Macintosh  Link: http://supportdownloads.adobe.com/product.jsp?product=10&platform=Macintosh

First, check the dot version of Reader and then choose the Add-ons  Font pack. To identify the version refer to Identify the product and its version for Acrobat and Reader DC  Link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

For testing purpose, if possible, enable the root account and check the behavior.

Hope this helps, and keep us posted  with the results.

Regards,

Anand Sri.

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