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J
jimiriaj40652150
Participant
September 17, 2018
Question

Acrobat Reader DC Malfunctioning

  • September 17, 2018
  • 1 reply
  • 232 views

Every time I go to use the product, after 20 mins it freezes. When it freezes, I'm not able to select any of the tools and when I try to stroll up and down it does the error thing to where the screen is copied several times. It also appears to be not working when I try to exit out of the program.

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    September 17, 2018

    Hi Jimiriaj,

    We're sorry for the trouble you had with freezing of Adobe Reader.

    Please sign out from Adobe Reader, reboot the machine. Launch Adobe Reader, sign back in and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

    Reset the Adobe Reader's preferences once and reboot the machine. To reset the preferences, refer to the help article How to reset Acrobat Preference settings to default.

    If the issue still experience any issue, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Restart the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Is it a Mac or Windows machine and what is the version of the OS installed?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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