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sgaleon
sgaleon
Participating Frequently
February 15, 2018
Answered

Acrobat Reader DC not responding

  • February 15, 2018
  • 7 replies
  • 19131 views

Within a few seconds of me opening Acrobat Reader DC, the rainbow wheel comes up and the application hangs. Application is 'not responding' and I have to force quit. I cannot use the application at all. I've tried trashing the application (there appears to be no way to uninstall), deleting the trash and downloading and reinstalling. I've tried this twice now, restarted the machine after installation, and nothing has changed. I cannot open or use reader or print .pdfs.

The application was working just fine until I had a involuntary update a few days ago. I'm not even sure what was updated, but that's when these problems began. I've been searching the forums and web for assistance or understanding as to what's happening, but this seems to be unique. One person wrote in the forums about the same thing happening, but they had success when they uninstalled and reinstalled - and this was for Pro anyway, not the reader. HELP!

    This topic has been closed for replies.
    Correct answer vdobhal

    Ah. Ok. I was going to suggest using the Acrobat Cleaner tool but that's Windows only. Not a Mac person. Maybe someone who is knows about a similar app for Mac.


    You can use the following link to download the Mac cleaner tool for Acrobat\Reader:

    http://ardownload.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/misc/AdobeAcroCleanerTool.dmg

    7 replies

    L
    lenne02
    Participant
    September 20, 2020

    This seems to be an equivalent of the Trump University. You but something and you get a piece of useless junk. I bought this freakish Adobe Acrobat DC Pro and what a waste of my time and space. If I would have known all the problems before I would have burned the money directly. Every single time from the beginning if I start this junk it shows "NOT RESPONDING". If I am lucky and start the free DC version Adobe DC pro may work after 10 to 30 minutes and if not I need to kill all adobe processes in Task Manager. Same freak show when I turn it off and just stay on the screen frozen. Need to start Task Manager and kill it there. 

    L
    lenne02
    Participant
    September 24, 2020

    I am getting really angry that they take money for this junk. They should publish a warning:"DO NOT USE THIS BS".

    C
    Christie1971
    Participant
    February 28, 2020

    Why would I install another Adobe program to uninstall one?? doesn't make sense to me I just want it GONE

    H
    hitammysue
    Participant
    September 16, 2019

    I am having the exact same issue. Started about a month ago.  Acrobat Reader DC hangs in "not responding".  The program is almost unusable at this point.  I'm a long time Adobe user and have never had this issue.  Any suggestions on resolution are needed and appreciated.

      M
      Mabel48
      Participant
      November 6, 2019

      I'm having the same problem! Did you figure it out?

      I've entirely removed the program, downloaded the scrubbing tool, scrubbed it, reinstalled it, twice, and STILL it hangs and will not open a single file. "Not responding." It was fine . . . until today . . . and now it won't work at all. Anyone?

        mikec31994492
        mikec31994492
        Participant
        April 9, 2018

        Cleanup tool also "does not respond" after starting

        ASTECH18
        ASTECH18
        Participant
        March 5, 2018

        Looking for some help,  Acrobat is not responding when I open the application or any pdf document on my desktop.

        - I have tried to uninstall and reinstall and no change

        - tried using Acrobat cleaner and then installing again no change

        when I check the online I saw that this was due to the latest patch release  for Acrobat DC , I have since returned to the forum and haven't see an update.

        any assistance would be much appreciated

        below is the logs I pulled from the desktop if this helps

        Account Detail:
           User Rights: Admin
           User Account Control: Limited
           Process Integrity: Low
           Profile Type: None
        Acrobat Detail:
           Sandboxing: On
           Captive Reader: No
           Multi-Reader on Desktop Support: Off
        Available Physical Memory: 4194303 KB
        Available Virtual Memory: 4020416 KB
        BIOS Version: LENOVO - 31435030
        Default Browser:
        Default Mail: Microsoft Outlook
            mapi32.dll
            Version: 1.0.2536.0 (winblue_rtm.130821-1623)

        Display Detail:
           Screen Width: 1600
           Screen Height: 900
           Number of Monitors: 1
           Number of Mouse Buttons: 16
           Has Mouse Wheel: Yes
           Has Pen Windows: No
           Double Byte Character Set: No
           Has Input Method Editor: Yes
           Inside Screen Reader: No
        Graphics Card:
            Version: 0.0.0.0
            Check: Not Supported
        Installed Acrobat:
        Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
            Version: 18.11.20038.267465
            Creation Date: 2018/02/22
            Creation Time: 11:57:36
        Locale: English (United Kingdom)
        Monitor:
            Name: NVIDIA Quadro K600
            Resolution: 1600 x 900 x 59
            Bits per pixel: 32
        OS Manufacturer: Microsoft Corporation
        OS Name: Microsoft Windows 8.1
        OS Version: 6.3.9600 
        Page File Space: 4194303 KB
        Processor: Intel64 Family 6 Model 60 Stepping 3  GenuineIntel  ~3392  Mhz
        Session Detail:
           Boot Type: Normal
           Is Shutting Down: No
           Network: Available
           Inside Citrix: No
           Inside VMWare: No
           Remote Session: No
           Remote Control: No
           Using JAWS: No
           Using ZoomText: No
           Using Windows-Eyes: No
           Using NVDA: No
        System Name: AS-ON-GPM01
        Temporary Directory: C:\Users\gmooney\AppData\Local\Temp\acrord32_sbx\
        Time Zone: Eastern Standard Time
        Total Physical Memory: 4194303 KB
        Total Virtual Memory: 4194176 KB
        User Name: gmooney
        Windows Detail:
           Tablet PC: No
           Starter Edition: No
           Media Center Edition: No
           Slow Machine: No
        Windows Directory: C:\WINDOWS

          V
          Adobe Employee
          vdobhal
          Adobe Employee
          February 16, 2018

          Hi,

          Thanks for reporting the issue. Could you pls. help answer the following question to investigate the issue?

          • Does the application hang when opening some PDF file or just opening the application with no documents hangs it?
          • If it hangs while opening some PDF, does it happen with all PDF files or some specific files?

          Thanks,

          Vinod

            sgaleon
            sgaleonAuthor
            Participating Frequently
            February 16, 2018

            Hi,

            The application hangs both when trying to open a file and when trying to open the application itself without attempting to open a file. So far, it has happened with every file I've attempted to open.

              ~graffiti
              ~graffiti
              Legend
              February 15, 2018

              Windows or Mac?

              sgaleon
              sgaleonAuthor
              Participating Frequently
              February 16, 2018

              Mac

              ~graffiti
              ~graffiti
              Legend
              February 16, 2018

              Ah. Ok. I was going to suggest using the Acrobat Cleaner tool but that's Windows only. Not a Mac person. Maybe someone who is knows about a similar app for Mac.

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