Acrobat Reader DC not working in Windows 10

Forum|Forum|9 years ago
January 19, 2017
2 replies
1868 views

Every time I open Reader, it crashes with the error message "Reader has stopped working". I have troubleshot the compatibility, used the "Adobe cleaner" tool and re-installed to avail. I've used Chrome when downloading. I have Windows 10, 64-bit system. I believe DC has never worked well with Windows 10, but now it does not work at all.

Solutions?

This topic has been closed for replies.

R

ramp_4_u

Participant

I have the same problem Adobe does not work with Windows 11. It will not allow me to uninstall. I tried installing and it keeps telling me I have windows 7.

I can not look at any of my adobe documents....I need help

Adorobat

Participating Frequently

Hi,

You might have Windows 7 installed on your computer. To check which operating system is installed on the computer, you may visit the following link: https://support.microsoft.com/en-in/help/13443/windows-which-operating-system

Could you please try installing Reader DC from this link: Adobe - Adobe Acrobat Reader DC Distribution (choose your operating system, language, and version from the drop down options)

Thank You,

Shivam

Adorobat

Participating Frequently

Hi Lab_Investigator,

Assuming you are able to access Reader's menu options, could you please try checking update for Reader and see if that works:

Launch Reader>click Help menu>select Check for updates

Also, confirm the version of Reader installed on the machine?

To check the version, launch Reader>click Help>select About Adobe Acrobat Reader

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