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SnowTech
SnowTech
Participant
November 18, 2016
Question

Acrobat Reader DC Only Prints in B&W

  • November 18, 2016
  • 1 reply
  • 804 views

I have a computer with Reader DC installed and it will only print PDFs in black and white. This is a Win7 Pro x86 machine. Using other programs such as Word or Excel and win test print it has no issues printing in color. The troubleshooting steps I have taken:

  • Updated printer driver
  • Updated Reader DC
  • Uninstalled and Reinstalled Reader DC
  • Verified that the "print in grayscale" box is not checked.
  • Looked through setting in print menu for other color vs b&w options.

Any ideas? Maybe a registry setting that didn't get reset with the uninstall and reinstall? I am at a loss and I really do not want to image the computer for such a minor issue. Any help would be much appreciated. Thanks.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 18, 2016

    Hi Snowtech,

    Thanks for sharing the detailed information.

    Could you please try to change one more setting to see if that works.

    Go to print> Advance > Color management > (Check) Let printer determine color> OK

    Hope this will help.

    Regards,

    Akanchha

    SnowTech
    SnowTechAuthor
    Participant
    November 18, 2016

    I just attempted this and am still getting only B&W

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