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H
haskellcr
Participant
February 6, 2018
Answered

Acrobat Reader DC opens PDF to a black screen

  • February 6, 2018
  • 4 replies
  • 58319 views

I have been opening and using a protected PDF for months for the CPIM self study program.  Tonight I opened it and the PDF itself was all black with no text.  If I scroll or click inside it I can briefly see the word "Joka" repeated over the entire document.  I re-booted and tried again with the same results. 

Anyone ever had this issue and can you offer advice to resolve?

This topic has been closed for replies.
Correct answer haskellcr

I uninstalled Adobe reader and the re installed it and it is working fine again

Thanks

Sent from my iPhone

4 replies

SIA FOR TECH
SIA FOR TECH
Inspiring
November 30, 2021

For those who get Black Screen on their Adobe Acrobat Reader check this video blow to solve the issue in 1 mint

https://youtu.be/MCShMwo55C8

J
James W5C13
Participant
September 16, 2020

Thank you for this information. Had not realized that this had been changed. All good now.

 

Y
yves.barbion
Inspiring
September 14, 2018

I've had this phenomenon too, using Adobe Reader 2018. The cause of the problem was the setting "Enable Protected Mode at startup" in the Security (Enhanced) category. It happens if you deselect this option.

So, no need to reinstall Adobe Reader; just select the option and all is well again. I still have the same problem with Adobe Acrobat and I can't see this setting there.

C
cmcd10
Participating Frequently
September 14, 2018

Thanks Yves,

I tried this again (had done it before) but still no luck.

It is strange that when I open the file from within Reader DC it behaves properly, but if I open it via a shortcut (or from File Explorer) it just gives a blank screen?

R
Riology
Participant
January 25, 2021

I had the same problem. If I open my Auto Full Screen mode PDF file from within the program it works fine. If I open the pdf using the icon or shortcut; however, it goes to a black screen and freezes.

I did manage to resolve the issue on my PC. Since I have a touch screen, I had to go to my Adobe Reader DC: 

Edit > Preferences > General > Touch Mode and Choose Never from the dropdown options.

Afterwhich, everything worked fine.

 

I hope this will help anyone with this unique and hard-to-identify issue.

AkanchhaS8194121
AkanchhaS8194121
Legend
February 7, 2018

Hi Haskellcr,

What you have explained above, it sounds like all of the sudden you have started experiencing the problem with this specific file.

Not sure what exactly went wrong, but we can try couple of things to get the root cause of the problem-

Where exactly you have saved the document? Is it possible to save a new copy of same file and reopen it?

Check with another file if the same happens with that?

Check the Acrobat Reader's updates, Launch Acrobat Reader>Help>Check for update and install the latest Patch.

Release Notes | Adobe Acrobat, Reader

Still no luck, if possible then you may share the file with us we would like to test the same at our end.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Try the following and let us know the result.

Regards,

Akanchha

H
haskellcrAuthorCorrect answer
Participant
February 7, 2018

I uninstalled Adobe reader and the re installed it and it is working fine again

Thanks

Sent from my iPhone

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 8, 2018

    Hi Haskellcr,

    Thanks for sharing your findings.

    Let us know if any further assistance is required.

    -Akanchha

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