danilog97911911

Participant

Question

acrobat reader dc pro

Forum|Forum|4 years ago
February 8, 2022
1 reply
530 views

hello everyone I ask you if you can help me.
i installed acrobat reader dc pro. Starting the program, it directs me to the site for authentication, but instead of opening the credentials page, it opens a screen that tells me: your brouser or operating system are not supported.
the operating system is windows 10 20H2 and the brouser I updated it to the latest version. I have tried all the brousers but I always get the same screen.
what can I do?
Thank you all for the answers

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Test Screen Name

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First, what did you install? There is no app called "Acrobat Reader DC Pro", so we're a bit stuck.

Acrobat Reader DC - free

Acrobat Pro DC - paid for

Did you run anything special to remove Internet Explorer from your system?

danilog97911911Author

Participant

hello, i didn't remove explore, i just changed the default app. (chrome)

yes I have a 2015 acrobat pro dc installation file with registry key. authentication is done through credentials.

danilog97911911Author

Participant

Hello.

Issue is not solved and so We cannot installa Acrobat DC Pro on 2 new DELL Computers.

Could You please provide Us more assistance?

Regards