Acrobat Reader DC processes remains in Task Manager after you view a PDF file

Hello,

I know this thread is now about four years old, but none the less I have finally found a solution which worked for me to fix this issue.

You have to grant access in your FW to the URL cc-api-data.adobe.io.

Ive found the URL when I was checking some Logs under the path C:\Users\xUserx\AppData\Local\Temp\NGL.

If you take a look at the log file, you most likely will find the said URL.

After releasing the URL on the FW, everything seems to work normally again.

I hope this helps some users which are still experiencing this issue.

BR
Paul

Hello IL,

We're sorry for the trouble you had with Adobe Reader, please sign out from Adobe Reader, reboot the machine. Launch Adobe Reader back and sign in and check if this brings any difference.

Make sure that you have the latest version of Adobe Reader installed, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

Have you tried the solution provided in the help article Acrobat.exe and Acrord32.exe Windows processes are open after closing browser

Reset the Adobe Reader's Preferences once and reboot the machine, to reset the preferences, take help from the help article How to reset Acrobat Preference settings to default.

If the issue persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

If you still experience any issue, please create a test user profile with full admin rights and install Adobe Reader and check.

Let us know how it goes and share your findings.

Thanks,

Anand Sri.