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matteob495
Participant
Aug 2, 2018 1:58 PM UTC
Answered

Acrobat Reader DC requires a font package to correctly display a .pdf file

Hi everybody,

I have a problem with Adobe Acrobat Reader DC. When I try to open a .pdf file Acrobat says that is required a font package to correctly display the document.

The screenshot of the pop-up is here:

When I click "OK", my browser says that is impossible to load the Internet page (the internet page is corrupted?).

So...What can I do with this issue? How can I download this required font package?

P.S. I look into my .pdf document's proprieties and the font that it uses are these:

I'm Italian and normaly I use the italian version of Adobe Reader DC on my Windows 10 PC.

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Test Screen NameCorrect answer
Legend
Aug 2, 2018 2:16 PM UTC

I think this is what you need: Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous)  You might find the document is all in Japanese.

12 replies

Participant
Mar 16, 2021 2:43 PM UTC

I've gotten this message twice in our office all from outside scanned documents attched to emails.  We are getting them through Outlook which gives us a normal preview of the scan within email, and also allows us to print with a the quick print option but prints a blank page.  Adobe reader DC wont open them, the docs aren't using any fonts what so ever, yet prompts for a the font package update. 

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Test Screen NameCorrect answer
Legend
Aug 2, 2018 2:16 PM UTC

I think this is what you need: Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous)  You might find the document is all in Japanese.

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matteob495
Participant
Aug 2, 2018 2:32 PM UTC

It works!

Thank you very much!

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