Acrobat Reader DC will not open

Hi All,

Sorry for the trouble caused and the delay in response.

If you are still receiving the error message when trying to launch the application or opening a PDF file, please provide us some details as asked below to further investigate this issue.

- What is the application and OS version installed on the machine?

- Are you using any security software/ antivirus on the machine?

- Share the logs collected via the Acrobat and Reader Process Monitor tool (https://labs.adobe.com/downloads/acrobatmonitor.html)

- Share the installer logs. You can find installer logs from the following location on Windows: \Program Files (x86)\Common Files\Adobe\Installers

Please feel free to post here if you have any questions or need any help.

We will be waiting for your response.

Regards,

Meenakshi

I am having the same problems. I have tried everything form un install and re install to delete the AcroRd32.exe key to rename the adobe path. Nothing has worked yet. I can trick it into opening adobe by renaming the path in program files but it will not let me print to pdf and other programs cannot find adobe. This needs to be fixed asap.

I get a similar issue with Acrobat DC 2015:

Yesterday Jun 10th, 2020, Acrobat DC 2015 would not open, so I uninstalled it, then re-installed.

When I double click the icon I get an error message box [Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe'. Make sure you type the name correctly, and then try again.]

I checked using file explorer and the file appears to be there. If I double-click the file, I get the same error message. I can however view the content in binary form. How can I fix this, please?

I'm running Windows 10 64-bit v2004 on a Lenovo W540 laptop..

Try the forum for Acrobat Reader.

I've just found this advice:

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to remove any corrupt and conflicting installation files Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download the setup of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the setup is downloaded, right click on the setup file and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and look for Adobe Reader icon, right-click and choose 'Run as Administrator'.

Try opening PDF files with Adobe Reader, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

If the issue still persists, please create a test user profile with full admin rights and check.

Let us know how it goes and share your observation.

However, having followed this process, the problem persists.