Skip to main content
randersonalla
randersonalla
Participant
December 13, 2016
Question

Acrobat Reader DC, Win 10, an internal error occurred

  • December 13, 2016
  • 1 reply
  • 5606 views

I'm getting an error message every time I try to open a pdf document directly, and when I try to open AR DC from a desktop icon and from the Start menu. I've also tried opening documents and AR DC as an administrator.

I've done a search, but the few answers I've found do not work, possibly as they refer to Mac or earlier Windows versions.

Any ideas?

TIA

Rachel

    This topic has been closed for replies.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    December 13, 2016

    Hi Randersonalla,

    Firstly, Launch Reader. Help menu> repair installation. Restart your machine and try again.

    Also, you may try the suggestions from this link: 'internal error occurred' (Acrobat Reader)  .If this doesn't help try enabling Hidden Admin account https://support.microsoft.com/en-us/kb/555910 and test from there.

    Let us know if that makes any difference.

    Regards,
    Tariq Dar.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices