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jimh71684747
jimh71684747
Participant
April 27, 2015
Answered

Acrobat Reader DC - won't print

  • April 27, 2015
  • 5 replies
  • 17020 views

I upgraded Acrobat Reader DC from Adobe Reader XI last week. When I tried to print any PDF. document, I get the error message "The document could not be printed. There were no pages selected to print". What went wrong? I did Repair installation, but I'm still getting the same message. I have PC and Window 7. Please help.

    This topic has been closed for replies.
    Correct answer MichaelKazlow

    Try uninstalling and then re-installing. The following script may help with a complete uninstall: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    5 replies

    J
    jmgolda
    Participant
    June 7, 2016

    I discovered this solved my printing issues:  Check the radial button next to "Files from unsafe locations" under Security (Enhanced)> Sandbox Protections >Protected View

    dans32488362
    dans32488362
    Participant
    June 7, 2016

    I this in your preferences? I cannot find that path in the Security (Enhanced)? Are you on a MAC or PC?

    J
    jono3661983
    Participant
    May 17, 2016

    This is bogus! No Printing from Acrobat, Adobe says it's a known issue! Super frustrating I spent a lot of time trying to fix this issue. Thanks for nothing Adobe.

    dans32488362
    dans32488362
    Participant
    May 17, 2016

    This is getting ridiculous. Acrobat continues to crash – the crash report will come up and I will dismiss. Then ten minutes later, even though the application is shut down, the error message appears again “Adobe Acrobat and unexpectedly quit”. How can that even happen if the application is not open??? Post the old version as the new update and get rid of this POS!

    Major fail on this one.

    dans32488362
    dans32488362
    Participant
    May 13, 2016

    I just got off a chat with the Adobe help desk. He said that this is a known issue and adobe was working to resolve. He suggested to delete the printers that add back in using only 10 characters for the printer name. It is a lame work around and it is hit and miss. He finally said for me to contact the printer manufacturer and ask them to update their drivers? WHAT? That is like the auto company asking you to contact the power window motor manufacturer because your windows won't roll up or down. WHAT A COP OUT.

    It is obvious that Adobe doesn't really care about their customers and is not working with the other software/hardware manufacturers when they develop their products.

      MichaelKazlow
      MichaelKazlowCorrect answer
      Legend
      April 28, 2015

      Try uninstalling and then re-installing. The following script may help with a complete uninstall: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      jimh71684747
      jimh71684747Author
      Participant
      April 29, 2015

      Thank you, Michael. I uninstalled and then reinstalled. Finally got to print. Thank you.

      jimh71684747
      jimh71684747Author
      Participant
      April 28, 2015

      Okay, I gave up on Acrobat Reader DC, because it just won't print, so I threw it in Recycle Bin. I went back to Adobe Reader XI and I finally printed it. Thanks.

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