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A
Anonymous
January 20, 2026
Answered

Acrobat Reader Disappears After Installation Download

  • January 20, 2026
  • 1 reply
  • 136 views

My numerous attempts at re-installing Acrobat Reader have been unsuccessful.

 

The installer downloaded fine and the installation proceeded to the end. 

However, this time there is no evidence of Acrobat Reader having been installed. 

I cannot find it, either under the Windows Settings for Apps nor an icon shortcut on the desktop. 

The Acrobat Reader installer exe file also vanished from where it was downloaded to. 

I have followed instructions on previous threads

 

1. Used the clean up tool - no error messages

2. Checked the C++ is repaired - no error messages

 

All of this is good. However each time I restart my computer and start the process again the same problem occurs. This is new laptop so there were no previosly installed versions.

 

I'm running latest windows 11 on a a new Lenovo Yoga Slim 7 14Q8X9


Processor Snapdragon(R) X Plus - X1P64100 - Qualcomm(R) Oryon(TM) CPU (3.42 GHz)
Installed RAM 16.0 GB (15.6 GB usable)
Device ID [Info removed on user request]
Product ID [Info removed on user request]
System type 64-bit operating system, ARM-based processor

I would appreciate any support/advice thank you

Correct answer Souvik Sadhu

Hi @47492097,

 

Hope you are doing well. Sorry for the trouble with installing Acrobat.

 

Since you are using an ARM-based device, please try installing the 32-bit version of the application and check again if it works for you.

You can download the offline installer from here: https://adobe.ly/3Z8rbwN

 

Let us know if this helps.


Regards,
Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
January 20, 2026

Hi @47492097,

 

Hope you are doing well. Sorry for the trouble with installing Acrobat.

 

Since you are using an ARM-based device, please try installing the 32-bit version of the application and check again if it works for you.

You can download the offline installer from here: https://adobe.ly/3Z8rbwN

 

Let us know if this helps.


Regards,
Souvik.

A
Anonymous
January 20, 2026

Hi Souvik

 

This has worked perfectly 100% thank you. Would you edit my post to remove by device and product id please. I sent before checking and it does not allow me to edit.

 

Kind regards

KSing2026

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
January 21, 2026

Thanks, @47492097, for letting us know that it worked for you.

 

As asked, I have removed the additional details that were there on your initial post.


Regards,
Souvik.

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