Acrobat Reader displays the wrong comments' author

Question

There is a PDF file located in SharePoint. When User A inserts a comment, Acrobat Reader displays User A as author of that comment. But when User B inserts a comment, Acrobat Reader still displays User A as author of that comment.

Both User A and User B does not have login on Acrobat Reader.

Both User A and User B have a Microsoft account with access in SharePoint (the place which the PDF resides).

How can I let User B to display as author of comments?.

Meenakshi_Negi · Answer

Hi ishtart91372184,

Thank you for reaching out.

As mentioned above, User A and User B are not logged in; how are they adding the comments?

It would be helpful if you could share the screen recording of the workflow to add comments. This will help us to understand the workflow and provide you with the correct information. You may use any test file to replicate the behavior and share the recording.

In the meantime, refer to the following help document on shared review on PDF in Acrobat: https://helpx.adobe.com/acrobat/using/starting-pdf-review.html.

Let us know if you have any questions.

Thanks,

Meenakshi

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