acrobat reader does not recognize my default mail program

Question

Hello,Acrobat reader does not recognize my default mail program.Inside acrobat reader, if I try to share a PDF file by email using my default mail program, I have :1 - At the right, in the share panel I have "send as attachment : default mail program unknown" (translated from french) : It is strange because in the Windows panel "default mail program", I can see the name of my mail program.2 - this error window : "adobe acrobat does not succeeded to connect to your mail program" (translated from french) :Have you a solution ?

AnandSri · Accepted Answer

Yes, but the problem is always here : the action "send email as attachment" does not works.

Does adobe will release a fix to this problem ?

Hi Pierret,

We're sorry for the trouble you had and for the delayed response, have you tried the suggestion from the following Adobe help article How to use the email icon to directly send file as attachment

If not, please try the registry settings and check.

Make sure that you have the latest version of Adobe Reader installed, check for updates from help>check for updates, or install the latest patch manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine once and check.

You may also refer and try the suggestion from Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Let us know how it goes with the latest version.

Thanks,

Anand Sri.

organic skin308780292x87 · Answer

This does not answer the question or address the problem. Under the "accounts" field, there is no option to select the default "Windows Mail" client. Adobe Acrobat DC app does not show it as an option and there is no option to select a mail app to use.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded