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iacobica
Participant
February 5, 2023
Question

Acrobat Reader does not start

  • February 5, 2023
  • 1 reply
  • 1701 views

Acrobat Reader does not start anymore:

OS: Windows 11Pro

Behavior: Each time the executable is started two processes appear in Task Manager but the application does not start.

What I've tried without success, the above behavior reproduces every time: 

- Restart/Shutdown several times

- Started Adobe Reader with Administrator rights

- Uninstall/Reinstall latest version

- Deleted the following folders (after a comunity resolution). After a reboot, deleted the folders, then AC Reader started. Closed it and the second time it failed to start, see the abobe behavior: 

  • c:\Users\{user}\AppData\Local\Adobe folder
  • c:\Users\{user}\AppData\LocalLow\Adobe folder
  • c:\Users\{user}\AppData\Roaming\Adobe folder

 

PS: After a while (several minutes), sometimes, each second Windows process returns an error (see attched), and the process terminates:

Title: Something went wrong

Message: A running instance of Acrobat has caused an error.

 

Thanks in advance!

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 27, 2023

    Hi @iacobica 

     

    Sorry to hear about the trouble caused.

    The error occurs when an already launched instance of Acrobat is busy or in a hang state. You try to perform some operation from outside Acrobat, for example, opening a PDF file by double-clicking.

    Follow the troubleshooting steps given in the help article here: https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html 

     

    If it still doesn't help, create a hidden admin account and work with the application to see if that helps.

     

    Thanks,

    Akanchha 

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