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A
Anonymous
October 30, 2019
Question

Acrobat Reader - enter data into form - data won't resize and number out of range/MAC OS issue

  • October 30, 2019
  • 2 replies
  • 485 views

Hi there,

I am experiencing two issues in one: I am trying to fill in a form on Mac OS (usually doing this from Windows at work) and when I go over the allotted space it usually resizes the entered data to accommodate the additional words. However, this time it won't recognize my additional data and gives me a "number out of range" error message.

 

I already changed the viewing preferences in Adobe Reader but the issue continues. I have entered data in this document many times in the past (it is a grant application form which has not changed in three years), but this is the first time I am using a Mac to enter the data.

 

Thanks!

This topic has been closed for replies.

2 replies

C
caneagle
Participant
January 6, 2020

I am having the same issue.  using acrobat reader on a Mac osx 10.13.6 with reader 19.021.20061 and I changed the viewing and printing but cannot enter any data

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 6, 2020

Hi Caneagle

 

We are sorry for the trouble and the experience. Please share more details about the issue for a better understanding.

 

  • Is this a behavior with a particular PDF form or with all the PDF forms you try to fill?
  • Are you the creator or author of the form or have you got the form from a different user?

 

Also, please share the PDF form with us via private message for testing. Click on the message icon on the top right corner of the screen to start the private message.

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 4, 2019

Hi there, 

 

We are sorry for the trouble. As you are experiencing issues while filling the form and getting the error 'A number out of range'

 

We need some more information for a better understanding:

 

  • Is this a behaviour with a particular PDF form or with any PDF form you try to fill?
  • Do you have the same version of Adobe Acrobat Reader installed on Mac and Windows? To check the version please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  • Please share the video recording of the issue you are facing in private message. Click on the message icon on the top right corner of the screen to start the private message.
  • Please compare the settings of the application on Mac and Windows. Also, for testing purpose please share the PDF form creating the issue in private message.

 

We are here for help, just need more details

 

Regards

Amal

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