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Participant
September 20, 2023
Question

Acrobat Reader Freezes on opening PDF

  • September 20, 2023
  • 2 replies
  • 762 views

We've got about 150 workstations, last week, a small number of users from different departments and offices started reporting issues of Acrobat Reader freezing when opening PDFs.

 

We've tried reinstalling the software, including using the acrobat cleaner tool however it doesn't fix the issue. The reinstall has been tried through two different methods - via Chocolately and manually after downloading the installer from Adobe's website. However neither has corrected the issue.

 

The impacted workstations are a mix of Windows 10 Enterprise, and Windows 11 Enterprise with no updates pending, Acrobat is a mix of the previous version, and the current (23.006.20320).

I've tried pushing out a registry entry via Group Policy to disable protected mode, and while it does indeed disable protected mode, it doesn't prevent it from the program locking up.

 

Is anyone able to offer any advice or recommendations?

This topic has been closed for replies.

2 replies

Participant
October 6, 2023

Having the same issue as well with various workstations. 

JR Boulay
Community Expert
Community Expert
September 20, 2023

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe