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October 16, 2024
Question

Acrobat Reader Freezing for One User when Opening Specific PDF

  • October 16, 2024
  • 0 replies
  • 155 views

As the title says, Acrobat reader is freezing. 

Conditions: 

- It happens to one user, with one specific PDF. 
- It happens across this user's devices, and so seems account bound.

Attemps to Remediate:

- Restarted PC.

- Updated Windows.

- Updated all drivers and firmware on device.
- Repaired installation.

- Uninstalled and reinstalled.

- Deleted user from admin console and readded user.

- Shortened filepath length.

- Ran Creative Cloud Cleaner.

 

All attempts at remediating the issue have failed thus far. What am I missing? Have I just angered the Machine Spirit?

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